Refund and Returns Policy
Last updated: 21 September 2026
1. Scope
This policy applies to purchases made through kunanets.art.
It does not limit or replace any mandatory consumer right available to you under the law of your country of residence. Where that law gives you more than this policy does, that law applies.
2. Right to Return
If you are a consumer, you may withdraw from your purchase within 14 calendar days from the day you, or a third party designated by you, receives the painting, unless a lawful exception applies (see Section 6).
To meet the deadline it is enough to notify us of your decision before the 14 days expire. You do not need to give a reason.
3. Model Withdrawal Form
You may use the form below, but you do not have to. Any clear statement that you wish to withdraw is enough — an email saying so is perfectly sufficient. Send it to office@kunanets.art.
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Artwork / order number: ____________________________
Ordered on: ______________ Received on: ______________
Name of consumer: ____________________________
Address of consumer: ____________________________
Signature of consumer (only if this form is sent on paper): ____________________________
Date: ______________
4. How to Start a Return
Write to office@kunanets.art with your full name, your order number, the painting you wish to return, and the date you received it.
Please contact us before sending anything back. We will confirm the return address and tell you how to pack and declare the parcel — getting this right saves you money and avoids customs problems.
After telling us you are withdrawing, please send the painting back without undue delay and in any event within 14 days of that notice.
5. Condition of Returned Items
Please send the painting back packed at least as well as it arrived, using the original protective packing wherever you still have it, together with any documentation that came with it. These are unique impasto oil paintings with a raised surface; poor packing on the way back is the main reason a returned work arrives damaged.
You may examine the painting as you would in a gallery, in order to establish its nature and characteristics. If its value is reduced because it has been handled beyond what is necessary for that, we may reduce the refund accordingly, to the extent applicable law allows. Hanging a painting on a wall and taking it down again is normal examination.
Please keep your proof of purchase and your proof of return shipment until the return is complete.
6. Commissions and Custom Work
The right of withdrawal does not apply to paintings made to your specification — commissioned works, custom subjects, custom sizes and personalised pieces — where applicable law permits that exclusion. Commissions are not ordered through the shop; they are agreed individually by email or WhatsApp, and this exclusion is confirmed to you before you pay.
This exclusion concerns the right of withdrawal only. If a commissioned or custom painting arrives damaged, defective, or materially different from what was agreed, your statutory rights are entirely unaffected and Section 7 applies in full.
7. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or materially different from what you ordered, write to office@kunanets.art as soon as you reasonably can, with your order number and photographs of the painting, the inner packing and the outer carton. Please keep all the packaging until the matter is settled.
We will agree the remedy with you: repair by the artist, a replacement work where one is available, a price reduction, or a full refund. Where the painting is damaged, defective or incorrect, we bear the cost of returning it. Reporting quickly helps us pursue the carrier, but a later report does not take away your statutory rights.
Because every painting is finished by hand, small variations in colour, texture, surface relief and dimensions are part of the work and are not defects. Screens also render colour differently; we photograph each painting as faithfully as we can.
8. Return Shipping Costs
If you are simply changing your mind, the direct cost of returning the painting is yours, unless the law of your country provides otherwise. We recommend a tracked service, because you carry the risk until the parcel reaches us.
If the painting is damaged, defective or incorrect, or if applicable law requires us to bear the cost, we pay for the return. In that case we will tell you how to send it and how the cost is settled before you post anything.
9. International Returns and Customs
A painting sent back to Ukraine is, technically, an import into Ukraine. Please help us avoid unnecessary charges:
- mark the parcel and the customs declaration clearly as “Returned goods — returned to sender”;
- quote your original order number on the declaration;
- state the same value that was declared when the painting was sent to you;
- do not declare the parcel as a gift and do not understate the value.
If a returned parcel is charged import duty or tax in Ukraine because it was declared as something other than a return, we may deduct those charges from your refund. Customs charges that you already paid in your own country when the painting arrived are charged by your government, not by us; whether you can recover them on re-export depends on your national rules, and your customs authority is the place to ask.
10. Refunds
We refund you without undue delay and in any event no later than 14 days after we receive the returned painting or, if earlier, after you provide proof that it has been sent back. Where the law applicable to you sets a shorter period, that period applies.
The refund covers the purchase price. Shipping to you was free, so there is nothing to refund on that side. The refund is made to the original payment method, through Monobank, unless we agree otherwise with you. Depending on your bank, it can take a few more days to appear on your statement, and the amount in your own currency may differ slightly from the amount you were charged because of exchange rate movement between the two transactions — that difference comes from your card issuer, not from us.
Where applicable law allows, we may withhold the refund until we have received the painting back or you have supplied proof that it has been sent.
11. Cancelling Before Dispatch
If your order has not been dispatched yet, write to us and we will cancel it and refund you in full, without any return being needed. Processing time is 1–3 business days, so please be quick.
12. Return Address
Please contact us before sending anything, so that we can confirm the address is current. Unless we tell you otherwise, returns go to:
Christina Kunanets (FOP Kunanets Khrystyna Yaroslavivna)
Ukraine, 71080, Lvivska oblast, Yavorivskyi raion,
Ivano-Frankove, Khmeliuka Street, building 1
13. Related Information
Delivery times, packing, tracking, lost parcels and import charges are explained on the Shipping & Customs page. Our full business and legal details are on the Terms and Conditions & Legal Notice page.
14. Contact
For returns or any question about your order: