Frequently Asked Questions

1. About the Artwork

What is a 3D oil painting (impasto)?

A 3D oil painting means the artwork has real physical texture. The surface is built in layers using oil paint to create depth and sculptural highlights. The texture is authentic and not printed.

Are these original paintings or prints?

All artworks are original, hand-painted oil paintings. Each painting is made by hand, so no two are exactly alike.

Is the vintage plate a real plate?

No. The plate is part of the painted concept. Many artworks are created on round canvases to enhance the plate illusion.

Are the paintings signed?

Yes. Every original painting is personally signed by the artist.

Can the textured surface be touched?

Yes. Once fully dried, the impasto structure becomes hard and stable. The raised oil paint is durable and may be gently touched.

Does the painting need to be framed?

No. The artwork does not require a frame. The concept represents a plate and is designed to hang directly on the wall. Each canvas is ready to hang.

2. Custom Orders

Do you accept custom commissions?

Yes. Custom paintings can be created based on your preferred subject, food theme, size, color palette or personal concept.

Commissions are not ordered through the shop. Write to office@kunanets.art or send a WhatsApp message, and the subject, size, price and timeline are agreed with you individually before any payment. Please note that works made to your specification are excluded from the 14-day right of withdrawal — see the Refund and Returns Policy.

Can a sold artwork be recreated?

Each painting is made by hand, so no two are exactly alike — some motifs are painted more than once. A new artwork in a similar style or theme can also be commissioned.

What information is required for a custom order?

Please provide the desired subject, preferred size and shape, color preferences, reference images if available, delivery country and timeline if applicable.

3. Shipping

Is shipping free?

Yes. Shipping is free worldwide.

Where do you ship from?

All artworks are shipped from the artist’s studio in Ivano-Frankove, Lvivska oblast, Ukraine, with Ukrposhta.

How long does delivery take?

Orders are packed and dispatched within 1–3 business days. Estimated transit time after dispatch: United States and Canada 7–15 business days, United Kingdom 10–15, European Union 10–15, Asia 7–15, Australia 15–25, rest of the world 15–20 business days.

These are estimates, not guaranteed dates — customs processing in your country is the usual reason a parcel takes longer. Full details, including what happens if an order is delayed, are on the Shipping & Customs page.

How is the artwork packaged?

Every painting is packed personally by Christina. The painted surface is never pressed against anything, the work is protected against impact and moisture, and it is braced inside a rigid outer carton. Paintings are shipped stretched on the canvas and ready to hang; they are never rolled.

Is the shipment tracked and insured?

Yes. Every parcel is sent tracked and insured.

If a shipment is officially confirmed as lost in transit by the carrier, you receive a full refund of what you paid or, where a comparable work is available and you prefer it, a replacement artwork. We do not wait for the insurance payout before refunding you. Enquiries with the postal service are a formal process and can take several weeks; the procedure is described on the Shipping & Customs page.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a tracking code to monitor your delivery.

4. Payment Information

Which payment methods are accepted?

All major credit and debit cards, as well as Apple Pay and Google Pay.

Who processes the payments?

Payments are processed by Monobank through its Plata by mono service. You enter your card details on Monobank’s own secure payment page — this shop never sees and never stores your card number, expiry date or security code.

Prices are in US dollars. What will my bank actually charge me?

Prices are shown in US dollars, and that US dollar amount is what you owe. Because the payment is collected in Ukraine, your card is charged in Ukrainian hryvnia (UAH), converted at the rate your card network and your bank apply at that moment. Your bank may add a currency conversion or foreign transaction fee, so the amount on your statement in your own currency can differ slightly from the US dollar price. If you are refunded later, the same applies in reverse. Your bank can tell you which fees it charges.

5. Customs, Import Duties and Taxes

Will I have to pay customs duty on an original painting?

Normally no. Every parcel is declared under HS code 9701.91 — paintings executed entirely by hand — and original hand-painted artworks under that classification are currently free of customs duty in the United States, the United Kingdom and the European Union. Customs rules change, so please treat that as the position today rather than as a promise about the day your parcel arrives.

So there is nothing to pay on delivery?

That we cannot promise. Duty-free does not mean tax-free: most countries charge import VAT, GST or a comparable tax on imported goods even when no duty is due, and postal services and couriers often add a clearance or handling fee. The rate and the fee depend entirely on your country, and some countries apply a reduced rate to works of art. These charges are collected from you on delivery, they are charged by your government or your carrier rather than by us, and they are not included in the price you paid. We cannot calculate them for you and we cannot pay them on your behalf.

What is declared on the customs paperwork?

The true sale price, the description “Original hand-painted oil painting by the artist”, the country of origin (Ukraine), and HS code 9701.91. We do not understate the value and we do not declare sold artwork as a gift. Both would be false declarations, and both would void the insurance on your parcel.

Where can I find out what my country will charge?

Your national customs or tax authority is the only reliable source. Please check before you order. Everything we know about customs, packing, transit times, tracking and lost or damaged parcels is on the Shipping & Customs page.

6. Return Policy

Do you accept returns?

Yes. You may withdraw from your purchase within 14 calendar days of receiving the painting, without giving a reason. Email office@kunanets.art before sending anything back, so we can confirm the address and tell you how to declare the parcel. Please pack the painting at least as well as it arrived, using the original protective packing wherever you still have it. If you are simply changing your mind, the return shipping is yours to pay; if the painting is damaged, defective or not what you ordered, we pay. Refunds are made no later than 14 days after we receive the painting back or, if earlier, after you show us it has been sent. Full details, including a model withdrawal form, are in the Refund and Returns Policy.

Are custom or commissioned artworks returnable?

Works made to your specification are excluded from the 14-day right of withdrawal, to the extent applicable law permits, because they cannot be offered to anyone else. That exclusion concerns the right to change your mind only: if a commissioned work arrives damaged, defective or materially different from what was agreed, your statutory rights apply in full and we will put it right.

Can I cancel my order?

Yes, in full and without any return, as long as the painting has not been dispatched yet. Dispatch is within 1–3 business days, so please write to us quickly.

What if the artwork arrives damaged?

Email office@kunanets.art as soon as you reasonably can, ideally within a few days of delivery, with your order number and clear photographs of the outer carton, the inner packing and the damaged area — and please keep all the packaging until the claim is settled. Filming the unpacking is the most useful thing you can do. Transport damage is never your cost: we will agree repair, a replacement, a price reduction or a full refund with you. Contacting us later than suggested does not take away your statutory rights; it only makes the claim against the carrier harder, which is why we ask early.

7. Care Instructions

How should I care for the artwork?

Avoid direct sunlight, keep away from heat sources, avoid high humidity and gently dust with a soft dry brush.

8. Cooperation and Commercial Projects

Are collaborations or commercial projects possible?

Yes. Christina collaborates with restaurants, hotels, interior designers and brands.

How can I request a collaboration?

For professional inquiries or collaboration requests, please contact christina@kunanets.art.