Frequently Asked Questions
1. About the Artwork
What is a 3D oil painting (impasto)?
A 3D oil painting means the artwork has real physical texture. The surface is built in layers using oil paint to create depth and sculptural highlights. The texture is authentic and not printed.
Are these original paintings or prints?
All artworks are original hand painted oil paintings. Each piece is unique and one of a kind.
Is the vintage plate a real plate?
No. The plate is part of the painted concept. Many artworks are created on round canvases to enhance the plate illusion.
Are the paintings signed?
Yes. Every original painting is personally signed by the artist.
Can the textured surface be touched?
Yes. Once fully dried, the impasto structure becomes hard and stable. The raised oil paint is durable and may be gently touched.
Does the painting need to be framed?
No. The artwork does not require a frame. The concept represents a plate and is designed to hang directly on the wall. Each canvas is ready to hang.
2. Custom Orders
Do you accept custom commissions?
Yes. Custom paintings can be created based on your preferred subject, food theme, size, color palette or personal concept.
Can a sold artwork be recreated?
Each painting is unique and not replicated exactly. However, a new artwork in a similar style or theme can be commissioned.
What information is required for a custom order?
Please provide the desired subject, preferred size and shape, color preferences, reference images if available, delivery country and timeline if applicable.
3. Shipping
Is shipping free?
Yes. Shipping is free worldwide.
Where do you ship from?
All artworks are shipped from Lviv, Ukraine.
How is the artwork packaged?
Every painting is carefully packed personally by Christina to ensure maximum protection. Professional protective materials are used to safeguard the 3D texture during transit.
Is the shipment secured and insured?
Yes. All artworks are securely packaged and shipped with insured delivery service. Each shipment is protected for the full purchase value.
In the rare event that a shipment is officially confirmed as lost in transit by the carrier, you are entitled to a full refund or, if available, a replacement artwork.
Claims are processed after formal confirmation from the shipping provider.
Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive a tracking code to monitor your delivery.
4. Payment Information
Which payment methods are accepted?
All major credit and debit cards are accepted as well as Apple- and Google Pay
Who processes the payments?
All payments are securely processed by our official payment partner Plata by Monobank. Your payment information is handled through encrypted systems in accordance with highest international payment security standards.
5. United States Import Information
Are original artworks subject to US customs duties?
As of late August 2025, the United States eliminated the previous 800 USD de minimis exemption. All shipments require full customs processing regardless of value.
However, original paintings, drawings and handmade sculptures remain duty free under Harmonized Tariff Schedule Chapter 97 as informational materials.
Original artworks are typically exempt from import tariffs regardless of value, provided proper documentation is supplied.
Are there additional fees?
While original artworks are generally exempt from tariffs, customs processing still applies. Any administrative, brokerage or handling fees charged by the carrier are the responsibility of the buyer.
6. European Union Customers
Are import duties charged for EU customers?
Original artworks imported into the European Union are generally not subject to customs duties when properly classified.
Import VAT may apply depending on the destination country. VAT rates vary between EU member states and are determined by local tax authorities.
Who is responsible for VAT and local taxes?
Any applicable import VAT, local taxes or customs handling fees are the responsibility of the buyer unless otherwise stated at checkout.
7. Other International Countries
What about countries outside the US and EU?
Import duties, VAT, GST or other local taxes depend on the regulations of the destination country. These charges, if applicable, are the responsibility of the buyer.
8. Return Policy
Do you accept returns?
Returns are accepted within 14 days of delivery. To initiate a return, please contact office@kunanets.art. The artwork must be returned in its original condition and packaging. The buyer is responsible for return shipping costs unless the item was defective.
Are custom or commissioned artworks refundable?
Custom made or commissioned artworks are non refundable unless they arrive damaged or defective.
Can I cancel my order?
Cancellations are possible if the artwork has not yet been shipped.
What if the artwork arrives damaged?
Please contact office@kunanets.art within 48 hours of delivery and provide clear photos of the outer packaging, inner packaging and the damaged area.
9. Care Instructions
How should I care for the artwork?
Avoid direct sunlight, keep away from heat sources, avoid high humidity and gently dust with a soft dry brush.
10. Cooperation and Commercial Projects
Are collaborations or commercial projects possible?
Yes. Christina collaborates with restaurants, hotels, interior designers and brands.
How can I request a collaboration?
For professional inquiries or collaboration requests, please contact christina@kunanets.art.